Occasionally products are not in stock but we know that they will be arriving within 10-45 days. In these circumstances we offer a pre-order system. In order to take advantage of a pre-order discount or to ensure you are first to get the product(s) when it arrives you should purchase via 'pre-order'.

This works exactly the same as a normal order > Alludens will capture your payment and once the product arrives it will be sent out. You do not have to do anything other than pay and wait for the order shipping email that will be triggered once the product ships. As a gesture of goodwill we will allow any customers who change their mind after making a pre-order purchase to get a refund up to 14 days after making the purchase.

If the product(s) has not arrived in the warehouse 45 days after the pre-order purchase was made we will email you and offer to: a) return your payment b) update you on new delivery date and you make a decision on which course of action you would prefer.